Effective Date: January 1st, 2025  

Company/Brand: SoundLogic Technologies LLC (“SoundLogic,” “we,” “us,” “our”)

1) Overview

This Privacy Policy explains how SoundLogic Technologies LLC collects, uses, and protects personal information when you interact with us through our website, services, and communications (including SMS/text messages).

2) Information We Collect

We may collect the following categories of information:

Contact Information: name, email address, mailing address, and phone number

Customer/Account Information: service requests, support communications, and basic account details (if applicable)

Messaging Information (SMS): your opt-in status, consent records, message content you send us, and delivery/interaction data (such as timestamps)

Technical Information: IP address, device/browser information, and site usage data (if you use our website)

3) How We Use Information

We use personal information to:

Provide and support our services

Respond to inquiries and customer care requests

Send operational messages such as scheduling updates, service notifications, and support-related communications

Send SMS/text messages only to people who have provided appropriate consent/opted in (where required)

Improve our customer experience, service delivery, and internal operations

Comply with legal obligations and prevent fraud or misuse

4) Sharing of Personal Information (PII)

SoundLogic does not sell, rent, or share a consumer’s personally identifiable information (PII) with third parties for the purpose of marketing.

We may share personal information with service providers and vendors who help us operate our business and deliver services (for example: hosting providers, CRM tools, analytics providers, and messaging platform providers), but only to the extent necessary for them to perform services on our behalf and subject to appropriate confidentiality/security obligations.

5) SMS / Mobile Number & Consent — Special Disclosures

To comply with SMS program requirements, the following applies:

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If we share personal data with non-affiliated vendors to support operations, the consumer’s data, as it relates to SMS messaging, will not be shared for marketing, since explicit one-to-one consent is required for SMS communications.

We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign. However, we may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as platform providers, phone carriers, and other vendors involved in delivering text messages.

6) Cookies & Analytics (if applicable)

If our website uses cookies or similar technologies, we may use them to understand site usage and improve performance. You can control cookies through your browser settings (note that disabling cookies may affect site functionality).

7) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, but we work to protect your data from unauthorized access, disclosure, or misuse.

8) Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Messaging consent records may be retained to demonstrate compliance.

9) Your Choices & Rights

Depending on your location, you may have rights to request access, correction, or deletion of certain personal information. You can also opt out of SMS messages at any time by replying STOP to any text message (for help, reply HELP).

10) Contact Us (Customer Care)

If you have questions about this Privacy Policy or our data practices, contact:  

SoundLogic Technologies LLC  

Email: [[email protected]]